Commerce Launch Store Service - Terms and Conditions

Effective Date: 01.06.23

Thank you for choosing North Eight Digital Ltd ("North Eight") for your Commerce Launch Store service. These Terms and Conditions govern the use of our Commerce Launch Store service, subject to the law of England and Wales. By purchasing our Commerce Launch Store service, you agree to be bound by the terms outlined in this agreement. Please read these terms carefully before making a purchase.

1. Service Description
The Launch Store service is designed to provide you with a fully-configured Shopify storefront, enabling you to start selling online within 15 days. This package includes the following features and services:
- Fully-configured Shopify storefront
- Theme customisation (logo, colours, typography, social links)
- Your own domain
- Header and footer design
- Menus setup
- Homepage with 5 content blocks, including a hero banner, featured collection, and video
- 2 landing pages, such as a brand story or promotional offer
- 5 collection pages
- 50 product pages
- Checkout with online payment integration
- Chatbot integration
- Admin panel for 2 users to process orders and manage marketing
- Analytics dashboard and reports
- Legal pages, including Privacy & Refund Policy, Terms & Conditions, and Shipping Policy
- 60-minute handover and product demo
- 1 hour of support for updates, advice, and technical assistance

2. Customer Responsibilities
To proceed with the Launch Store service, you are responsible for providing the following information:
- Images for your products
- Website copy, including product descriptions and brand story
- Terms of business, such as shipping and returns policies
- Company information
- Business account for Shopify Payments
- Credit/debit card for Shopify fees (£25 per month)
Additionally, after placing your order, we will provide you with further instructions on submitting the necessary information.

3. Delivery
We aim to deliver the fully-configured Shopify storefront within 15 days from the date of your order. However, please note that delivery times may vary based on the complexity of your requirements and the timely submission of the necessary information.

4. Payment
The price for the Commerce Launch Store service is £2500, payable in advance. Additional support can be purchased for £100 per hour. Payment should be made through the provided payment gateway during the checkout process.

5. Intellectual Property
Any intellectual property rights associated with the Commerce Launch Store service, including designs, customisations, and configurations, remain the property of North Eight unless otherwise agreed upon in writing.

6. Modifications and Support
North Eight will provide a 60-minute handover and product demo to guide you through the usage of the Commerce Launch Store service. Additionally, 1 hour of support is included to assist with updates, advice, and technical matters.

7. Refunds and Cancellations
Refunds and cancellations for the Commerce Launch Store service will be evaluated on a case-by-case basis. Please contact our customer support team within 48 hours of purchase if you wish to discuss a refund or cancellation request.

8. Limitation of Liability
North Eight shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Commerce Launch Store service, including but not limited to lost profits or business interruption.

9. Governing Law and Jurisdiction
These Terms and Conditions are governed by the law of England and Wales. Any disputes arising from the Commerce Launch Store service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments to the Terms and Conditions
North Eight reserves the right to amend or update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting the revised terms on our website. It is your responsibility to review this agreement periodically to stay informed about any updates.

If you have any questions or require further clarification regarding our Commerce Launch Store Service Terms and Conditions please don't hesitate to contact us.

By making a purchase of the Commerce Launch Store service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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