Terms and Conditions - How-To Video Service
Effective Date: 01.06.23
Thank you for choosing North Eight Digital Ltd ("North Eight") for your How-To Video service. These Terms and Conditions govern the use of our service, subject to the law of England and Wales. By purchasing our How-To Video service, you agree to be bound by the terms outlined in this agreement. Please read these terms carefully before making a purchase.
1. Service Description
Our How-To Video service is designed to create short and engaging 60-second videos that provide instructions, tips, or demonstrations on how to use your product or service. These videos aim to improve the productivity of your customer support team, answer FAQs, and pre-empt potential issues. By incorporating these videos into your customer support strategy, you can enhance the customer experience, increase satisfaction, and boost engagement.
2. Pricing and Payment
The pricing for our How-To Video service is as follows:
- Basic (£50): The video will feature an avatar delivering the script.
- Plus (£80): The video will feature an avatar delivering the script along with image or slide inserts.
Payment should be made through the provided payment gateway or as otherwise agreed upon.
3. Script Development
We will work closely with you to develop the perfect script for your How-To Video. Our team will ensure that the script carries your branding and aligns with your brand's voice. It is the client's responsibility to provide the necessary information and details to enable us to develop an accurate and effective script. Additionally, for the Plus service, the client must also provide any images or slide inserts required.
We strive to deliver your completed How-To Video within 5-10 days from the date of purchase. Please note that the delivery time may vary depending on the complexity of your requirements and the workload at the time of your purchase.
5. Video Usage
Upon completion of the service and receipt of payment, you will be granted the right to use the How-To Video for your intended purposes. This includes displaying the video on your website, sharing it on your social media channels, or using it within your customer support materials.
6. AI Generation Tools
To assist us in providing this service efficiently, we may use AI generation tools to develop the script for your Product Explainer Video. These tools help us generate and refine the script while ensuring the quality and accuracy of the content. However, please note that the final script and video are reviewed and approved by our team of experts to ensure they meet your specific requirements.
We offer one round of revisions for each How-To Video script to ensure your satisfaction. If you require further revisions beyond the initial round, additional charges may apply.
8. Intellectual Property
Upon completion of the service and receipt of payment, the intellectual property rights for the How-To Video will be transferred to you. You will have the right to use, modify, and distribute the video as you see fit within the agreed-upon usage terms.
9. Limitation of Liability
North Eight shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our How-To Video service, including but not limited to any errors or inaccuracies in the video content. The client acknowledges that North Eight relies on the information provided by the client and cannot guarantee the accuracy, completeness, or effectiveness of the video.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the law of England and Wales. Any disputes arising from the How-To Video service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments to the Terms and Conditions
North Eight reserves the right to amend or update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting the revised terms on our website. It is your responsibility to review these terms periodically to stay informed about any updates.
If you have any questions or require further clarification regarding our How-To Video service's Terms and Conditions, please don't hesitate to contact us.
Thank you for choosing North Eight Digital Ltd for your How-To Video needs.